The new customer portal is up and running as of 01/10/24. If you went online between 01/01/24 and 01/10/24, please visit, https://clearbrook.epayub.com/Account/Login?ReturnUrl=%2F, to create a new online sign in. You will need your account number and phone number associated with your utility account. The account number must be entered without the district code (10034) and you do not need to enter the dashes in between the numbers that are reflected on the most recent statement. After this has been completed, you may re-sign up for recurring credit card. Please note that there is a $2.25 service fee for balances up to $90.00 or a 2.5% service fee for balances over $90.01 by the card processor. This must be completed no later than 5 p.m. on Monday, January 15th to ensure your account is drafted between the 18th – 20th for balances due by January 25th.

If you have any questions when creating your online account, please contact the office.

District Guidelines – Service Guidelines:

  • Water service starts the day of closing or the day the lease is signed.
  • The bill includes Water, Sewer, Garbage, Police and Fire. *
  • The minimum residential water bill will be for (0-6,000) gallons of usage at $91. 14 per month.
  • Meters are read on the 19th of the month. Bills are mailed at the end of the month.
  • A one-time Transfer Fee of $15.00 will be included on the first bill.
  • Payment is due upon receipt. The bill becomes PAST DUE after 5:00 PM on the 25th of the month.
  • When we process a check for payment, you authorize us to either use the information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.
  • Any payment not received by 5:00 PM on the 25th of the month will be charged a late fee – WITHOUT exception.
  • All monthly ACH’s and recurring credit card payments will be drafted between the 18th to the 20th of the month to allow time for processing.
    Any changes to accounts, including ACH or recurring credit card must be submitted in writing to the District before the 15th of the month to ensure timely processing of request.
  • ACH’s/Returned Checks are charged a $30.00 returned item fee.
  • As of May 2008, any customer who writes two (2) NSF checks to the District will no longer be eligible to pay their account by check for the duration of their business with the District. Returned Recurring Bank Drafts are treated as an NSF.
  • All chargebacks on Credit/Debit card payments will be charged a $20.00 fee.
  • Deposits are to remain on file for duration of account. Upon termination of service, the District shall apply the deposit on hand to the unpaid service charges of the Consumer, and the excess, if any, will be paid to the Consumer.
  • The District may utilize deposit funds to pay for excess trash pickup upon disconnecting the account.
  • Past Due letters are mailed ten (10) days prior to cut off.
  • Red door hangers are placed on customer’s front doors two (2) days prior to cut off and a $10 door hanger fee will be applied to the account.
  • Any account 60 days in arrears (e.g. 90 + days of water usage) will be cut off for non-payment.
  • Once an account is disconnected, the entire balance plus all applicable fees must be paid BEFORE service will be restored.
  • Disconnected service fees include a $10.00 door hanger fee, a $50.00 delinquent fee and an additional $50.00 deposit.
  • Service restored after 3:00 PM will have a $50.00 after hours fee.
  • Should a lock-out become necessary, there will be a $50.00 lock fee added to the disconnect charges.
  • Should a meter need to be removed, there will be a $150.00 fee added to the disconnect charges.
  • ALL fees must be paid along with all disconnect charges BEFORE services will be restored.
  • Any returned check or disconnected service will be payable by CASH, MONEY ORDER OR CASHIER’S CHECK in person or by DEBIT OR CREDIT CARDS by telephone ONLY. NO personal checks will be accepted.
  • ALL after-hours payments must be MONEY ORDER only.
  • All Credit/Debit card transactions are accepted and will be assessed a minimum of $2.25 service fee for balances up to $90.00 or a 2.5% service fee for balances over $90.01 by the card processor. The District does not share any portion of these fees.
  • Payment privileges by credit/debit card will be forfeited permanently upon notification to the district that the bank has reversed payment due to the district which result from the cardholder having charges reversed without cardholder notifying CBC MUD and/or documentation to support claim.
  • When a customer requests that their name be changed on an account, the customer must present a photo ID for verification purposes along with legal documentation, e.g. marriage license, divorce decree, etc., supporting the request.
    The District will not discuss any information regarding individual accounts with anyone except the account holder.

*College Place: Fire, EMS and Police are provided by the City of Houston.