Establishing A New Account

HOMEOWNERS:

All new homeowners are required to come to our office location, 11911 Blackhawk Blvd., to apply for new service.

Requirements include:

  • Settlement Statement from Closing Papers.
  • A Deposit of $45.00 - $150.00 payable by check, cashier’s check or money order.
  • Social Security Card and/or Texas Drivers License


RENTERS:

All renters are required to come to our office location, 11911 Blackhawk Blvd., to apply for new service.

Requirements include:

  • Signed copy of the Lease Agreement.
  • A Deposit of $45.00 - $150.00 payable by check, cashier’s check or money order.
  • Social Security Card and/or Texas Drivers License

Hours for new service are Monday thru Friday, 8 AM – 4:30 PM. Service will be turned on the day you establish your new account.

Service Guidelines

  • Water service starts the day of closing or the day the lease is signed.
  • The bill includes Water, Sewer, Garbage, Police and Fire.*
  • The minimum residential water bill will be for (0-7000) gallons of usage at $55.27 per month.
  • Meters are read on the 19th of the month. Bills are mailed at the end of the month.
  • A one-time Transfer Fee of $15.00 will be included on the first bill.
  • Payment is due upon receipt.  The bill becomes PAST DUE after 5:00 PM on the 25th of the month.
  • Any payment not received by 5:00 PM on the 25th of the month will be charged a late fee -- WITHOUT exception.
  • Returned Checks are charged a $30.00 NSF fee.
  • Past Due letters are mailed ten (10) days prior to cut off.
  • Red door hangers are placed on customers front doors two (2) days prior to cut off.
  • Any account 60 days in arrears (e.g. 90 + days of water usage) will be cut off for non-payment.
  • Once an account is disconnected, the entire balance plus all applicable fees must be paid BEFORE service will be restored.
  • Disconnected service fees include a $10.00 door hanger fee, a $50.00 reconnect fee and an additional $50.00 deposit.
  • Service restored after 5:00 PM will have a $50.00 after hours fee.
  • Should a lock-out become necessary, there will be a $50.00 lock fee added to the disconnect charges.
  • Payment privileges by check will be forfeited permanently should the District receive two (2) non-sufficient fund checks from a customer.
  • Any returned check or disconnected service will be payable by CASH, MONEY ORDER, CASHIERS’ CHECK or CREDIT CARD only. NO personal checks will be accepted.
  • ALL after hours payments must be CASH or MONEY ORDER.
  • Credit cards accepted include MasterCard, VISA and Discover Card.  A 5% convenience fee applies to all credit card transactions – including recurring credit card option and on-line web site payments.

*College Place: Fire, EMS and Police provided by the
  City of Houston.

Closing Your Account

To close your account, please call or come by our office location to request that service be terminated. Our office number is 281-484-1562. The information required will be a forwarding address for the last bill, current daytime telephone number and the date you desire service to be ended. A disconnect confirmation number will be issued once we have received this information.

Should you be relocating to a location inside the district, you will have to establish a separate new account. The new account regulations will apply to the new location even though there has been a previously established account.