IMPORTANT NOTICE:
READ BEFORE MAKING PAYMENT
Cut-Off Letters, Red Door Hanger And Cut-Off Accounts
If you have received a Cut-Off / Past Due Letter, Red Door Hanger or your service has been Cut-Off, DO NOT pay your bill on-line. Payments for these accounts MUST be made by telephone or in-person ONLY. Failure to
follow this procedure will result in services being disconnected (if not already off), late fees, an additional deposit and
a reconnect fee - all of which are outlined in the District’s Rate Order.
REGULAR MONTHLY PAYMENT ACCOUNTS
ALL payments made thru this website require a MINIMUM OF 48 HOURS to reach the payment processing
center and to be applied to your account. If you are making payment within 48 hours of the due date of the 25th of the month, DO NOT pay your bill on-line. Payments should be made by telephone or in-person ONLY.
Unfortunately, failure to follow this procedure will result in late fees and penalties.
Please note – your bank account may reflect that your on-line payment has been made at the time you performed the
transaction. However, the payment must reach the clearing house first and then they must post the payment to your
account. The absolute minimum amount of time to allow for your payment to reach us in a timely fashion is 48 hours – REGARDLESS OF WHAT YOUR BANK STATES. Regrettably, this time line is
beyond our control.

Thank you,
CLEAR BROOK CITY M.U.D.